EXCHANGES - Hypnotize Fashion Beach accepts returns or exchanges within 7 calendar days after receiving the items.
The customer must make an exchange request by email firstname.lastname@example.org containing the purchase order number and the reason for the exchange. Only after the response by e-mail the product can be sent back to the technical analysis of the part. The product must be in perfect condition, with the original packaging, labels affixed to the piece and without signs of use or damage.
The exchange is only carried out according to the availability of our stock after receiving the product. We check all the goods before shipping to make sure there is no defect, but it is the customer's responsibility to check the product upon receipt.
Parts that have been damaged due to customer negligence will not be accepted. If the return or exchange does not meet the above criteria, it will be sent back to the customer, the costs of postage reshipment are the customer's responsibility.
All changes are the responsibility of the customer in relation to expenses if the product is not defective.
ATTENTION: The exchange will be processed only after receiving and analysing the conditions of the product (s) in our company. In line with Australian Consumer Law, we are unable to offer refund in the case of 'change of mind' purchases.
WE DO NOT REFUND MONEY.
IN CASE OF INVOLUNTARY RETURN - MAIL - In case of return by the Post Office, on orders with validation "unknown recipient", "invalid address", "moved", "owner not found"... the value of the shipping freight is responsibility of the customer.
PLEASE NOTE THAT PARTS IN SALE ITEMS WILL NOT BE ACCEPTED FOR EXCHANGE. ALL RETURNS ARE REFUNDED VIA STORE CREDIT, WE DO NOT REFUND MONEY.
If you have any questions, please contact our team.